Report a Lost or Missing Bin

You can report a lost or missing bin by completing the online form below.

Please note that there is a requirement for police reports to be provided in some circumstances and also payment for replacing the bins. See below for more information. 

Before making a report:

• If you are a new tenant and the bin was missing when you moved into the property,  contact your managing agent or landlord as the bins should be there when you take over the lease. The landlord or managing agent will be responsible for the cost of the replacement of the bins.  No police report required
• If you recently purchased an existing property,  and the bins are not at the premises on settlement, then you will need to contact the solicitor. Bins should be at the property on settlement. Bins will need to be paid for to be replaced. No police report is required
• If the bin has gone missing from inside the property the resident/ business proprietor will be responsible for the cost of replacement of the bin . A police report is required .
• Bins stolen from inside the property or from the street will need to be reported to the police and an incident number provided when making the request.
• NOTE – you will be charged for the replacement of bins which are stolen from inside the property, between new tenants or new owners, or due to neglect eg left out for long periods of time and not kept securely with the property.
• Once you have submitted the request, it may take up to  five working days for the bin request to be actioned. We will notify you if payment is required.

Report a lost or missing bin here.