If you spot illegal dumping in NSW such as: * Used household items * Old tyres * Green waste * Construction waste You can report it through RID Online via the NSW Environmental Protection Agency here [https://ridonline.epa.nsw.gov.au/#/home]. Emergency Incidents If there is an immediate emergency such as toxic fumes or a large chemical spill, call 000 [tel:000] immediately. For urgent responses If dumped waste poses and immediate environmental risk, contact Council for small urgent incidents (under two trailer loads) on 1300 735 025. [tel:1300 735 025. ] EPA Environmental Line on 131 555 [tel:131 555] for large urgent incidents (over two trailer loads). If you see litter being thrown or blown from a vehicle or trailer you can report it here. [https://reportlitter.epa.nsw.gov.au/reportToEPA/s/]
To make a request for extra bins you need to be aware of the following: * Only the owner of the residential or commercial property can make this request. * If you are renting, you will need to ask the owner or managing agent to contact Council to request extra bins. This is because extra charges are added to the property rates of an address. * Businesses are only able to request 240L garbage and recycling bins and 240L green organics bins if required. Once your request has been processed, the contractor will be out in the next few days to deliver your extra bins. Request extra bins for garbage, recycling or greenwaste here [https://www.qprc.nsw.gov.au/Waste-Environment-Sustainability/Waste/Request-Bins-and-Report-Issues]
If we did not pick up your bin before 6pm on your collection day, you can report a missed bin collection. Please check the below reasons why your bin may not have been collected before submitting a missed collection form: * Bin not out on time, bins need to be out the night before collection day as the trucks can come at different times. A fee may be imposed to return to collect a bin if it was found to not be out on time. * Contamination – bin tags indicate items in your bin that do not belong and must be removed - a fee may be charged to return to collect the bin * Too heavy – bins may be tagged if they exceed the maximum safe weight for trucks to empty * Obstruction – bins may not be collected if they are not accessible for pickup * Wrong collection day – you can check your bin collection days here [/#/calendar] * Over full – bins may not be collected if the lid is not closed due to over-filling, or due to animal incursion. * Non-Council bin – only Council-issued bins with a Council logo will be serviced. If you have a non-Council bin please contact 1300 735 025. [tel:1300%20735%20025] What do I do if I have a sticker on my bin? 1. Remove contamination, and the bin will be collected on the next scheduled collection day. 2. Reduce the amount of waste in over-full or excessively heavy bins 3. Relocate obstructed bins to allow easy access for collection Advise Council on 1300 735 025 [tel:1300%20735%20025] if you have rectified the problem and wish to arrange collection before the next scheduled bin day. A fee may be imposed for trucks returning to an address for collection where the above reasons are noted. If none of the above reasons apply to your missed collection, you can report a missed collection by clicking the below link. Report a missed collection online here. [https://www.qprc.nsw.gov.au/Waste-Environment-Sustainability/Waste/Request-Bins-and-Report-Issues]
All bins remain the property of Council, however you do have a responsibility to look after them. We ask that you: * Bring your bins in as soon as possible after collection * Store your bins securely when not out for collection * Do not put hazardous or flammable items, liquids or materials in your bins, this is known to cause fires in bins and collection trucks There are fees for replacement or repair of bins which are stolen or damaged due to neglect. If your bin is damaged or worn through normal use, Council will repair or replace it free of charge at Council’s discretion. You may mark your house number and street name on the bins. If the property is later sold or tenanted, the bins remain on the property. After reporting your damaged bin, leave it on the verge. Contractors will not enter a property to locate bins for replacement or repair. Allow 3 working days for this request to be actioned. Report a damaged bin online here. [https://www.qprc.nsw.gov.au/Waste-Environment-Sustainability/Waste/Request-Bins-and-Report-Issues]
You can report a lost or missing bin by completing the online form below. Please note that there is a requirement for police reports to be provided in some circumstances and also payment for replacing the bins. See below for more information. Before making a report: * If you are a new tenant and the bin was missing when you moved into the property, contact your managing agent or landlord as the bins should be there when you take over the lease. The landlord or managing agent will be responsible for the cost of the replacement of the bins. No police report required * If you recently purchased an existing property, and the bins are not at the premises on settlement, then you will need to contact the solicitor. Bins should be at the property on settlement. Bins will need to be paid for to be replaced. No police report is required * If the bin has gone missing from inside the property the resident/ business proprietor will be responsible for the cost of replacement of the bin . A police report is required . * Bins stolen from inside the property or from the street will need to be reported to the police and an incident number provided when making the request. * NOTE – you will be charged for the replacement of bins which are stolen from inside the property, between new tenants or new owners, or due to neglect eg left out for long periods of time and not kept securely with the property. * Once you have submitted the request, it may take up to five working days for the bin request to be actioned. We will notify you if payment is required. Report a lost or missing bin here [https://services.qprc.nsw.gov.au/T1PRProd/WebApps/eProperty/P1/eRequest/SubmitRequest.aspx?r=P1.WEBGUEST&f=%24P1.ECR.SUBMIT.MNT&Group=Waste&GroupCategory=LostBin].
Use this form if you need to: * Request a waste service be removed for optional business waste services, residential extra bins no longer required, optional rural waste services * Any other waste and resource recovery enquiry. * For waste requests, broken bins, missed collections and to change your bin sizes please refer to the relevant forms in this app. For urgent issues please call Council on 1300 735 025. [tel:%201300%20735%20025] Submit your general waste enquiry here. [https://www.qprc.nsw.gov.au/Waste-Environment-Sustainability/Waste/Request-Bins-and-Report-Issues]
New Homes You will require proof of an Occupation Certificate before bins are supplied to a new home. A waste services charge will apply to the rates of that property address once the bin has been delivered. We can only change waste services at a property on the advice of the owner or managing real estate agent. Existing homes If you have recently purchased a property and the bins are missing, contact your solicitor as the bins should be present on settlement, and Council must charge for the replacement of the bins. You will need to fill out a Lost/ stolen form in this instance. If you are new tenant and there are no bins are your residence, the landlord or managing agent is responsible for the cost of replacing the bins. You will need to fill out a Lost/ stolen form in this instance. Landlords, agents and tenants should check that bins are present before final inspection. Secure them in a garage, shed or laundry until the next tenant arrives. Bins often ‘disappear’ between tenants and Council must charge for their replacement. Rural properties Some areas of council do not have a roadside collection service due to distance or accessibility. You can still fill in a new bin service (rural) and we can advise if a service can be offered or not. Commercial / Industrial properties A commercial/industrial (or other non-residential) property may have Council waste, recycling and FOGO services if they wish to, but this is not mandatory. We supply a 240L kerbside bin service only, no larger bulk-style containers are available through Council. A commercial property may have as many of each type of bin as they require. New bins or changes to existing services are charged per bin through that property’s rates, and must only be requested by the owner or managing agent. Request a new bin service here. [https://www.qprc.nsw.gov.au/Waste-Environment-Sustainability/Waste/Request-Bins-and-Report-Issues]
Residential dwellings can upsize or downsize their bins if required. Resizing options are: * Downsize from 360L recycle to a 240L recycling. (please note that 360L bins are no longer available) * Upsize from 140L to 240L garbage bin * Downsize from 240l garbage to 140L garbage bin Note that new 360L recycling and waste bins are no longer available. There is a one-off cost for upsizing your bins, which can be viewed in our current fees and charges page here.https://www.qprc.nsw.gov.au/Council/Council-Business/Budgets-and-Planning [https://www.qprc.nsw.gov.au/Council/Council-Business/Budgets-and-Planning] After requesting a change in bin size, council will contact for the upfront payment, once paid, leave your bin on the verge. Contractors will not enter your property to locate bins. It may take up to 5 working days for the bin to be changed over but your can use as normal. Request a change to your bin size online [https://www.qprc.nsw.gov.au/Waste-Environment-Sustainability/Waste/Request-Bins-and-Report-Issues]
If your property is eligible you can book 2 kerbside hard rubbish collections per financial year. Click here for more information and to make a booking. Click here to book online [https://qprc.jjswaste.com.au/]